Talent International is recruiting APS3 Participant Support Officers on behalf of a Federal Government client across multiple metropolitan and regional locations.

You will be a key first point of contact for participants and stakeholders, providing explicit, respectful and practical support while also assisting local teams with administration and service delivery activities.

Key Responsibilities

- Manage and resolve participant matters in line with relevant legislation, policy and procedures.
- Provide front reception support and assist participants using self-service kiosks and online services.
- Respond to participant and stakeholder enquiries in person, by phone, email and SMS.
- Provide information and referrals to appropriate government or community services.
- Manage shared team inboxes, appointments and telephone enquiries.
- Coordinate accessible appointments and meeting facilities.
- Perform data entry and complete required follow-up actions.
- Receive and record complaints, feedback and participant information accurately.
- Support service delivery teams with operational and administrative tasks.
- Maintain confidentiality, accuracy and professional standards at all times.

Skills & Experience





- Strong written and verbal communication skills with an empathetic customer service style.
- Ability to manage multiple tasks, priorities and administrative workflows efficiently.
- Good problem-solving skills and ability to identify practical solutions.
- Confidence working with participants, families, colleagues and external stakeholders.
- High attention to detail and accuracy in documentation and data entry.
- Ability to work within policies, procedures and structured government processes.
- Competence with Microsoft Office and computer-based business systems.
- Ability to work effectively as part of a team and contribute to a positive workplace culture.
- Knowledge of disability services or the NDIS environment will be highly regarded.

Working Environment

- Open office and hot-desk environment
- Regular computer and telephone-based work
- Periods of sitting at a counter or desk
- Occasional work-from-home arrangements may apply
- Assistance animals may be present in the workplace

Locations

- Karratha, WA
- Joondalup, WA
- Kununurra, WA
- Carnarvon, WA
- South Hedland, WA

For further information please contact Kelly Williams on .

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📌 APS 3 Participant Officer - Multiple WA Locations - 12 month contracts (Australia)
🏢 Talent
📍 Australia