Customer Assist Specialist - Payment Assist

Base salary + Performance based bonus + 12% Super

About us

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. We’re doing incredible things at Snowy - this is why we ranked 4th on TIME’s Best Employers 2025 list - join us and see why!

The role

Join our Payment Assist team and be the supportive voice guiding customers through challenging times and help them secure peace of mind while maintaining essential energy services. You will be handling inbound existing customer calls where you will navigate tailored solutions, assess financial hardship eligibility and establish manageable payment plans. This role goes beyond standard customer service - it is all about empathy, active listening and problem-solving. The role is a full time permanent prospect, working on a weekly rotating roster of 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm.

What We Look For in You

- Minimum of 12 months experience within retail, hospitality or customer service
- A positive self-motivated attitude

The Red Energy Perks

- 3 weeks of in-officepaid training at our dog-friendly Richmond office.
- Enjoyflexible working arrangements with 3 days in the office, 2 days WFH
- Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night!
- 30 weeks ofpaid parental leave.




- The option to purchase up to4 weeks of additional annual leave each year.
- Opportunities forcareer development and advancement!

Red Energy is committed to protecting your privacy and handles personal information in line with applicable data protection laws. To learn more, view our Privacy Collection Statement.

Your application will include the following questions:

- Are you a current or previous employee?
- Were you referred for this job by a current employee? If yes, what is the full name of your referrer?
- What are your salary expectations?
- Please select the statement that best describes your right to work in Australia.
- If you hold a current valid working visa, please specify.
- Gender (Diversity Information is only used for reporting purposes and will not be used to assess your application for the role)
- Pronouns (Diversity Information is only used for reporting purposes and will not be used to assess your application for the role)
- Country of Birth (Diversity Information is only used for reporting purposes and will not be used to assess your application for the role)
- Do you identify yourself as Aboriginal or Torres Strait Islander? (Diversity Information is only used for reporting purposes and will not be used to assess your application for the role)




- Do you have any criminal convictions or offences to declare? It is a condition of employment with Red Energy that you participate in a Criminal History check should your application be successful.

Since 2004, Red Energy has set the standard for customer service, winning 13 consecutive Canstar Blue awards. Owned by the mighty Snowy Hydro, and acquiring Lumo Energy in 2014, we’ve established ourselves as the competitive fourth pillar of the Australian energy market.

Led by a team of over 1,200 people, we power homes across VIC, NSW, QLD, and SA. Operating under the Red Energy brand, we service both Red and Lumo customers with a focus on simplicity, and value.

Our home base is a state-of-the-art, 10,000sqm heritage space in Richmond. With three open-plan levels and a beautiful rooftop, it’s built for collaboration.

Ready to power your career? Explore opportunities at Red Energy!

Since 2004, Red Energy has set the standard for customer service, winning 13 consecutive Canstar Blue awards. Owned by the mighty Snowy Hydro, and acquiring Lumo Energy in 2014, we’ve established ourselves as the competitive fourth pillar of the Australian energy market.

Led by a team of over 1,200 people, we power homes across VIC, NSW, QLD, and SA. Operating under the Red Energy brand, we service both Red and Lumo customers with a focus on simplicity, and value.

Our home base is a state-of-the-art, 10,000sqm heritage space in Richmond. With three open-plan levels and a beautiful rooftop, it’s built for collaboration.

Ready to power your career? Explore opportunities at Red Energy!

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

📌 Customer Assist Specialist - Payment Assist (Melbourne)
🏢 Red Energy
📍 Melbourne