Allied Therapeutic Services – Aitkenvale QLD

A scheduling role that is actually a scheduling role

Most "scheduling" jobs in allied health are reception jobs with a diary attached. This one isn't. You won't be running the clinic, ordering stock or setting up rooms. Your job is the diary, and doing it properly.

Allied Therapeutic Services (ATS) is a multidisciplinary allied health organisation delivering occupational therapy, speech & language pathology, psychology and positive behaviour support to urban, regional and rural communities across North Queensland. Our hub-and-spoke model pairs local clinic teams in Townsville, Cairns, Mackay, Ayr and Charters Towers with a central Services Hub covering compliance, quality, ICT, HR, finance and career development, so the people delivering the service aren't also carrying the back office.

We're looking for a full‑time Allied Health Scheduler in Townsville to own appointment coordination for a portion of our client base alongside our existing team of administration, reporting to our Townsville Practice Manager.

The work spans every funding stream we hold.

NDIS is the majority of it, agency, plan and self‑managed, alongside privately funded clients, aged care, private health insurance, WorkCover, DVA and Medicare care plans. Each stream carries its own approvals, paperwork and booking rules, and knowing the difference is a large part of doing this job well.

What you'll do

- Schedule initial and ongoing appointments across in-clinic, community, outreach and telehealth delivery -matched to clinician availability, discipline, funding parameters, travel and location
- Monitor clinician diaries, find and fill the gaps, and manage utilisation without compromising continuity of care
- Manage confirmations, reschedules, cancellations and waitlist offers quickly and professionally
- Prepare, issue and follow up service agreements, consents and funding approvals appropriate to each client's funding type, so services can start and continue without avoidable delay
- Liaise with clients, families, nominees,



support coordinators, case managers, insurers and referrers about availability and scheduling requirements
- Keep Splose accurate and current - appointment detail, clinician allocation, notes and booking updates
- Track forward diary capacity and escally anything that puts client access or service delivery at risk
- Contribute to improving how scheduling runs, not just running it

What we need from you

- Demonstrated experience in scheduling, rostering, appointment coordination or complex administration
- Strong organisational and problem‑solving skills, and the judgement to know what you can resolve yourself and what needs escalating
- Clear, warm, professional communication - you'll be the voice clients and families hear from most often
- Real attention to detail; bookings, approvals and records need to be right the first time
- Solid computer literacy, including Outlook, Word and Excel
- Current Blue Card (Working with Children and Young People) and NDIS Worker Screening (Yellow Card), or the ability to obtain both

What will put you ahead

- 3+ years scheduling in allied health, healthcare, disability or aged care
- Experience coordinating diaries for a multidisciplinary clinical team
- Working knowledge of one or more funding environments - NDIS, aged care, private health, WorkCover, DVA or Medicare care plans
- Splose or Cliniko experience
- Experience managing waitlists, cancellations and diary optimisation
- Certificate in Business Administration or a similar qualification

What we offer

- A defined specialist role with a defined scope - not a catch‑all admin position
- Exposure across the full funding landscape, not just one scheme
- A central Services Hub and a manager who back you rather than hand you their overflow
- Ongoing professional development and a genuine say in how the scheduling function develops
- A stable, growing organisation with reach across North Queensland

ATS is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people and people with disability.

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📌 Allied Health Scheduler (Townsville)
🏢 Allied Therapeutic Services
📍 Townsville