- Supportive, values-driven environment | Join our growing team

About Orygen

Orygen is Australia’s Centre of Excellence in Youth Mental Health and the largest translational research organisation dedicated to youth mental health in the world.

For over 30 years, Orygen has led groundbreaking early intervention and developed evidence-based models of care to improve the mental health outcomes of young people aged 12-25.

About the job

The Administration Support Officer provides operational support to the Senior Administration Officer and Practice Manager of headspace Craigieburn to ensure the effective delivery of all administrative functions.

- Provide exceptional front-of-house and administrative support, delivering a welcoming, professional, and youth-friendly experience for clients, families, and visitors.
- Manage appointments, referrals, and client records, ensuring accurate data entry, privacy compliance, and efficient use of medical software systems.
- Coordinate clinical administration activities, including pathology tracking, Medicare billing support, recalls, waitlists, and follow-up of client appointments and outcomes.
- Support smooth day-to-day centre operations, including phone enquiries, room bookings, supply management, infection control procedures, and emergency response processes.
- Work collaboratively within a multidisciplinary team, contributing to continuous improvement initiatives, staff training, professional development, and the promotion of safe, inclusive, and client-centred care.

Skills and experience

- Proven experience providing high-quality reception and administrative support, with a strong commitment to confidentiality, accuracy, and customer service.
- Strong computer literacy, including Microsoft Office, databases, medical software, and the ability to quickly learn new systems and processes.
- Excellent communication skills, with the ability to engage positively with young people, families, and a range of health and community stakeholders.
- Knowledge of youth health and wellbeing, privacy requirements, and the principles of inclusion, diversity, early intervention, and client-centred care.
- Highly organised and proactive,



with strong problem-solving skills, attention to detail, and the ability to manage competing priorities in a team environment.

Our headspace sites operate after 5pm multiple times a week, availability to work across rotating shifts required.

Benefits

- Salary of $67,270 pro rata commensurate with skills and experience + 12% superannuation and $15,900 in NFP salary packaging + $2,600 meals and entertainment card.
- Make a real impact on young people in a dynamic, youth-centered workplace.
- Support Orygen's mission for youth mental health and contribute to positive social change.
- Be part of a team that values collaboration and innovative thinking, driving impactful results.
- Enjoy a collaborative, inclusive environment that integrates research and clinical care.

This is a part-time (0.8 FTE), ongoing position.

Applications will close on 22 September 2026 (2pm), unless a suitable candidate is found sooner.

Before applying at Orygen, it’s important to understand that you may encounter sensitive information related to mental health as part of your work. Being aware of this and how it could affect you is essential in deciding if this is the right opportunity for you.

Orygen is committed to providing diverse, equitable and inclusive environments for Staff and anyone connected to Orygen. We strive to continue building a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, people with disabilities, LGBTIQA+ people and CALD communities. We strongly encourage applications from First Nations people.

Orygen is a child-safe organisation and is committed to promoting and protecting the safety and well-being of all young people and embedding safeguarding practices into all our programs and services.



All employment appointments are subject to holding a valid working with children check and successful police check.

Why choose Orygen?

Flexible work options, access to Employee Assistance Program (EAP) and a range of other staff wellbeing initiatives.

Not-for-profit salary packaging and parental leave scheme.

Young people and their families are at the heart of everything we do.

We believe in building and sustaining a healthy workplace culture where staff feel engaged, supported and motivated. Check out some of the key highlights from our 2021 staff engagement survey:

Our values

Respect

We acknowledge and value the experience, diversity and expertise of our colleagues and the young people and families who seek our support, and commit to acting in a manner that facilitates and encourages equal participation.

Accountability

We take responsibility for delivering on our commitments as individuals and as teams and commit to being honest and transparent in all our dealings.

Teamwork

We prioritise inclusivity, supportiveness, flexibility, communication and mutual respect that builds on one another's strengths and diversity in the pursuit of shared goals.

We work to continuously improve our practices, remaining open to feedback and new ideas, to ensure we do our best for young people and their families.

We encourage and support novel, creative and evidence-based solutions to complex problems and look for opportunities to collaborate and partner to optimise our ideas.

We encourage and support novel, creative and evidence-based solutions to complex problems and look for opportunities to collaborate and partner to optimise our ideas.

These values are underpinned by our strategic commitment to partner with:

- young people and their families;
- First Nations people of Australia;
- LGBTIQA+ people; and
- culturally and linguistically diverse people.

We are always on the lookout for committed, passionate and inspirational talent to join our team. Please complete an Expression of Interest form so that we can consider you for upcoming opportunities.

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📌 Administration Support Officer (City of Hume)
🏢 Orygen
📍 City of Hume