About Us:

Quest Apartment Hotels, A member if The Ascott Limited is the largest and fastest growing serviced apartment operator in Australasia, with a network of over 170franchised properties across Australia, New Zealand and Fiji. For over 35 years, Quest has provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate travellers among Australia's top companies. Quest is now one of the top serviced apartment providers in the world and widely recognized as the market leader of serviced apartment accommodation in Australia.

Quest East Perth isa4 ½ star property with127studios, one- and two-bedroom serviced apartments. Opened in October 2016 it is conveniently located on Adelaide Terrace, just moments from Perth's CBD.

Quest East Perth is now seeking a Part Time Night Auditor professional to join our winning team.

The key responsibilities include:

To provide Front Office Reception services in person, on the phone and via the internet and email, and promote and sell reservations in accordance with the Quest franchise system and the QuestWay

Warm Welcome Check in and Fond Farewell Check Out guests according to procedures.

Processing the Night Audit functions of the property.

Respond to incoming calls in a timely and professional manner.

Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services.

Receive, record and process accommodation reservations according to the requirements of the RMS system.





Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.

Sound ability to manage guests feedback and handle complaints

Reporting to the Accommodation Services Manager and you will work closely with other Departments Heads and General Manager

Personal attributes:

Ability to work to settime frames

Have a can-do attitude at all times

Passion for the hospitality / travel / tourism industry

Show pride in their work and the performance of their team.

A solution focused approach to problem solving

An energetic approach to work

Be reliable, mature, honest and flexible.

Have high standards of personal presentation

Confidence with customer service

Professionally groomed and Presentable

Ability to work 2300 to 0700 from Sunday to Wednesday (fixed shifts). Be adaptable to assist with other shifts as business demands require.

Experience:

The candidatemust haveexperience in a reception or customer service position in an accommodation environment.

Experience with EFTPOS, RMS or an alternate Property Management System highly regarded

Applicants must be available to work weekdays,



weekends and public holidays and Full flexibility to working additional hours is also required.

Sound knowledge of MS Office Suites, excellent verbal and written communication

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a guest services agent?
- How much notice are you required to give your current employer?
- Which of the following property management systems (PMS) do you have experience with?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Do you have customer service experience?

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.

Perth WA

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📌 Guest Service Agent (Night) - Part Time (Western Australia)
🏢 Quest East Perth
📍 Western Australia