Primary Location SA - Hope Valley Job Description Summary This hands-on, lead-by-example position takes an active role in the operation and maintenance of Wastewater assets to deliver high standards of OHS performance, service delivery efficiency, asset reliability, and customer service for our client, SA Water. The role contributes to achieving company and project objectives while complying with established quality, environmental, and safety standards and practices. Based at the Hope Valley depot, the position supports field teams to foster a positive customer experience and an outcome-driven culture, enhancing capability through mentoring and development.

About the Role

Key responsibilities

- Operational Leadership & Service Delivery
- Direct day-to-day operations to ensure the effective and effective delivery of planned, reactive, and maintenance activities
- Participate in the overall contract operational service delivery to ensure business plan objectives and corporate strategies are met
- Act as the first point of contact for service issues, including modifying work programs where required
- Lead emergency response activities and incident management reporting when required

- Works Planning, Systems & Performance Management

- Ownership of works management systems, including JAMS validation, data accuracy, and reporting integrity
- Manage planned versus reactive maintenance activities to optimise service delivery
- Drive schedule compliance, backlog management, and labour utilisation
- Update, reconcile, and drive the effective delivery of weekly work programs




- Monitor and review operational performance metrics (weekly and monthly), identifying trends and improvement opportunities

- Commercial & Continuous Improvement Accountability

- Manage budgets and maintain cost control within delegated limits of authority
- Identify and drive productivity and efficiency improvement initiatives
- Maintain ownership of improvement project costs and outcomes
- Identify and implement continuous improvement opportunities across operational delivery
- Project & Field Delivery
- Coordinate and support the delivery of projects and minor works as required
- Maintain a high level of field presence, including conducting regular field audits

- People Leadership & Capability Development

- Provide supportive and strong people leadership, including supervision, technical guidance, coaching, and training
- Lead by example by complying with all company policies, procedures, and ethical standards, and holding team members accountable to the same expectations
- Constructively and professionally deliver key messages and feedback to team members, peers, leadership, and stakeholders
- Foster a positive customer experience and outcome-driven culture through mentoring and capability development

Qualifications required

- Current Drivers License
- White Card




- Certificate IV in Civil Supervision or equivalent experience (desired)

Skills required

- Ability to interpret and understand civil / mechanical drawings and scopes of work
- Good standard with use of MS Office software
- Strong oral and written communication skills
- High level interpersonal skills with the ability to positively influence team members and working relationships
- Understanding of SWMS, risk assessment and analysis
- Strong Client focus
- Strong understanding of the field crew’s ability to positively influence commercial outcomes through field works
- Demonstrate a strong safety focus including the leadership qualities of Walk, Talk, Lead, Care.
- Being an outcome driven team player.
- A willingness to think openly, with a positive, adaptable mindset.
- Working collaboratively with other Field Supervisors.

Responsibilities OHS / Environment / Quality responsibilities

- Report any injury, incident or near miss promptly and in accordance with Company policies and procedures
- Actively participate and comply with all Safety, Environmental and Quality requirements as outlined in the policies and management systems.
- Actively promote safe and environmentally responsible work practices to other employees and subcontractors and report all non-conformances and incidents.
- Ensuring all activities undertaken comply with the applicable legal requirements, including but not limited to duty of care and prevention of pollution.
- Perform a 7-day period of Supervisory on call Department Field Services

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