Experienced in customer service delivery, you have the resilience to remain calm under pressure.
You have strong active listening skills , can demonstrate empathy for the customer, and focus on their experience .
What will you bring?
- Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders
- Computer literate - able to use/learn customer relationship management databases effectively (our CRMs of choice are Buz and Zelda, and we use Google)
- Experience in a similar role would be advantageous, but more important is a flair for problem-solving, a flexible attitude, and a “can do” approach
- Outstanding organisational skills, close attention to detail, and the ability to manage your time effectively
- Well-presented, driven, committed with a positive attitude
- Commitment to upholding our values of Quality, Integrity, Ease and Experience
- Demonstrated ability to work under minimum supervision and as part of a team
About us
We are an industry leader in the manufacturing and retail space for window furnishings and awnings.
We've been family-run for over 50 years and even after growing so rapidly in the recent past, we are still very much a close-knit team. For more information, check out our website:
The Role
- Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience
- Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner
- Helping to serve customers in our showroom, consulting on a number of products and services
- Repairing & maintenance of certain blinds that can be completed in the showroom
- Full time 5-day-a-week position with working hours (8.30 am to 5 pm)
- Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom
What's in it for you? Glad you asked!
- Free Parking
- Job security with a well-established business
- Birthdays off
- Awesome team culture