Join our supportive Altona team and grow your career in a fast-paced, hands‑on customer service role with plenty of variety.

We have an exciting opportunity for a Customer Service Officer to join our growing, supportive team in Altona, VIC. This is a full time role suited to someone with a positive attitude, strong work ethic, and a willingness to learn, develop and grow with the team.

What you'll be doing

Processing customer orders

Ensuring all orders delivered are supported by proof of delivery and entered into our system

Responding to customer queries and requests

Daily reconciliation and processing of invoice activities in a timely way

Provision of customer reports

Checking and authenticating supplier invoices

Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.

Housekeeping of site and surrounds

Managing stocktake activities and customer requirements

Capturing customer feedback.

About you

Here are the skills and qualifications you'll need to be considered for this role.

Commitment to customer service and delivery in full and on time (DIFOT)

Ability to manage competing priorities in a high-volume processing environment

Attention to detail and data entry accuracy





Demonstrated written and verbal communication skills

Ability to work collaboratively as part of a team and individually to provide excellent customer service

Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook

Ability to comply with Company policies, procedures, and applicable legislative requirements.

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

Why work at DGL Group?

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.

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📌 Customer Service Officer - Altona, Melbourne VIC
🏢 DGL Group
📍 Melbourne