Job Description

About Us

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Gallery is redefining the future of communities, not just through innovative home building, but by creating vibrant spaces where people truly thrive. As one of the fastest-growing companies in the industry, Gallery Group is proud to be one of Queensland's leading builders. We are a forward-thinking organisation driven by quality, creativity, and continuous improvement.

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At Gallery, we foster a dynamic environment where innovation is celebrated, and every project contributes to shaping a more connected future.

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The Role

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We are seeking a highly organised and proactive Service and Warranty Administrator to support our on-site teams and ensure the smooth delivery of maintenance works across multiple properties.

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In this role, you will be the central point of coordination, liaising with stakeholders and ensuring maintenance jobs are delivered efficiently, on time, and to a high standard.

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Key Responsibilities

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- Provide administrative support to the on-site service and warranty team
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- Coordinate and schedule maintenance bookings across multiple properties, ensuring efficient allocation of trades and internal technicians
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- Act as the key point of contact between site staff, contractors, property managers, and internal teams
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- Manage booking confirmations, and site access requirements, including liaising with tenants and property managers
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- Monitor job progress and proactively follow up on outstanding works to ensure timely completion
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- Maintain accurate job records, updates, and documentation within internal systems (Onsite Companion / CRM platforms)
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- Support site teams with logistics to ensure smooth delivery of maintenance works
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- Provide clear, client-focused communication, managing expectations around timeframes and access
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- Escalate complex or high-risk issues to management with clear and concise summaries
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What We're Looking For

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- Strong organisational skills with the ability to manage multiple bookings and timelines
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- Clear and professional communication skills
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- Experience in scheduling, coordination, or administrative support roles
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- High attention to detail, particularly with job updates and system management
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- A proactive mindset with the ability to follow up and keep tasks moving
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- Confidence using CRM systems and managing high email volumes
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- Ability to prioritise workloads and work effectively in a fast-paced environment
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Why Join Us?

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- Be part of a collaborative and high-performing team
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- Opportunities for career growth within a rapidly expanding organisation
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- Supportive and positive workplace culture
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- Competitive salary and perks package
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How to Apply

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If you're a detail-oriented and organised professional looking to join a fast-paced and growing business, we'd love to hear from you. Please submit your resume and a cover letter outlining your experience and interest in the role.

📌 Service and Warranty Administrator (Hope Island)
🏢 Gallery Group
📍 Hope Island