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Reporting to Area Manager Customer Service and Logistics, the Administrator – Service Operations you'll be responsible for ensuring our showroom and retail areas are well-presented, organised, and customer-focused while providing exceptional service to customers and internal stakeholders.

Roster

Monday – Friday offering either a 6.5- or 8.5-hour day excluding meal break

Location

Perth Precinct

What you’ll do

- Delivering exceptional front-of-house customer service
- Assisting customers with product enquiries and purchases
- Maintaining showroom presentation and visual merchandising standards
- Supporting stock control and stocktaking activities
- Processing orders and coordinating inventory requirementsAssisting with branch administration and store documentation
- Participating in store meetings and supporting operational activities
- Working closely with the branch team to ensure a seamless customer experience

What you’ll bring

- Experience in customer service, retail, hospitality or a similar customer-facing environment
- Strong communication and interpersonal skills
- Experience with stock management, stocktaking or inventory processes
- Positive administrative and organisational skills
- The ability to multitask and manage competing priorities
- A proactive and team-oriented approach to work
- Knowledge of retail or shop-front operations
- Visual merchandising experience
- Parts, warehousing or inventory exposure




- Experience supporting ordering or purchasing activities

Our Benefits inclusive of but not limited to:

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
- At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

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📌 Administrator - Service Operations (Western Australia)
🏢 Westrac
📍 Western Australia