We’re partnering with a respected financial services organisation on a major customer support project, and we’re looking for organised and customer‑focused people leader to lead a high‑performing team delivering accurate, timely and quality member outcomes.

What you’ll do

- Manage daily workflow, KPIs and service delivery
- Coach and develop staff to strengthen capability
- Handle escalations and ensure quality outcomes
- Support process improvements and operational consistency
- Collaborate with other leaders across the business

About you

- Proven leadership experience in financial services
- Robust coaching style and people‑first approach
- Confident managing escalations and making sound decisions
- High attention to detail and commitment to member outcomes

Why join

- Values‑driven fund
- Supportive leadership
- Growth and progression opportunities

Ready to lead a team that makes a real impact? Apply now.

📌 Team Leader (Sydney)
🏢 Mecca Recruitment Group
📍 Sydney