About the role

This is a hospitality service role focused on delivering excellent customer service across food and beverage operations, including café and restaurant duties.

Key responsibilities

- Arrive clean, tidy and presentable in accordance with dress code

- Project a positive and motivated attitude amongst staff and customers

- Provide the highest and most efficient level of hospitality service to customers

- Ensure designated section is well stocked and set for service (patisserie, display fridge, coffee stations, wait stations)

- Ensure plans are being followed daily and checklists checked off

- Adhere to rostered working schedules

- Maintain quantity and quality of stock levels within designated stations

- Operate equipment proficiently (coffee machine, grinders, fridges and ice machines)

- Welcome customers by greeting them and offering assistance





- Direct customers following the order of service

- Advise customers on food and beverage menus

- Help customers make selections by building confidence, offering suggestions and opinions

- Update POS orders and items as authorised

- Process payments, cash and store credits/promotional material

- Wash and disinfect workstations, tables, tools and other equipment

- Transparent tables, set and reset tables

- Undertake general waiting duties of both food and/or beverages

- Engage in deliveries, receiving and returning as necessary

- Take reservations, greet and seat guests as per the order of service

- Assist other team members in the restaurant when needed

📌 Front of House All Rounder (Docklands)
🏢 The espressonist
📍 Docklands