About the role

This is a senior front-of-house position for someone who combines exceptional patient care with strong organisational and staff-management skills. You will play an important role in guiding patients through their treatment journey, supporting the clinical team and maintaining the high level of service for which DR Dental is known.

Key responsibilities

- Deliver a warm, professional and highly personalised patient experience

- Confidently discuss treatment plans, appointments, fees and payment arrangements with patients

- Help patients understand the value, benefits and sequencing of their recommended treatment

- Manage the appointment book effectively to support productivity and continuity of care

- Oversee day-to-day front-office systems and workflow

- Assist with staff coordination, communication and the implementation of practice systems

- Manage patient enquiries and concerns with maturity, empathy and discretion

- Maintain accurate patient records and administrative processes within Dental4Windows

About you

- Significant experience in dental reception and dental treatment coordination

- Strong working knowledge of Dental4Windows (D4W)





- The confidence and sensitivity to discuss treatment costs and financial arrangements

- Excellent communication and relationship-building skills

- A calm, mature and solutions-focused approach

- Strong organisational skills and attention to detail

- An understanding of the difference between simply providing a service and creating genuine value for patients

About us

DR Dental is a long-established South Yarra practice providing comprehensive cosmetic, reconstructive, general and preventive dental care. Our approach centres on professional diagnosis, patient education, advanced technology, and long-term relationships. We take the time to help patients understand their dental health and make informed treatment decisions.

Benefits

- A senior and valued position within an established practice

- The prospect to contribute to practice development

- A supportive and clinically experienced team

- 3-day weekend

- High-quality patients who value comprehensive care

- An attractive salary package reflecting the successful applicant's experience and capabilities

📌 Senior Dental Receptionist/Patient Care Coordinator (South Yarra)
🏢 DR Dental South Yarra
📍 South Yarra