About the role

You'll be the engine room of our office — first point of contact for inbound enquiries, responsible for converting leads into booked jobs, following up on open quotes, and helping customers find the right finance option for larger purchases. You'll also manage warranty claims end-to-end, keeping customers informed and seeing things through to resolution. When the Directors are out on the road, you hold the fort. That means you need to be someone who can back themselves without needing hand-holding.

Key responsibilities
Taking inbound calls and turning enquiries into bookings
Following up open quotes — this is where a lot of sales are won
Calling past customers about upgrades, new products, and service needs
Helping customers through finance applications for solar, battery, and hot water systems
Managing warranty claims from start to finish
Keeping the inbox transparent and the office running smoothly
Supporting the field team with scheduling and job coordination

About you
Someone with real sales experience — we don't mind what industry,



we just want to know you've sold something and you're good at it
Confident on the phone — both inbound and outbound
Organised, reliable, and able to manage your own workload
Cool-headed when handling a complaint or warranty issue
Experience in trades, solar, electrical, or hot water is a big plus but not essential — we'll train you on the products

About us

We're The Energy People, a Canberra business that's been helping homeowners and businesses with hot water, solar, battery, and electrical solutions since 1999. You'll also know us as Solahart Canberra and Hot Water Hotline. We're a small, tight-knit team based in Fyshwick.

Advantages
$67,000 base salary + superannuation
Tiered commission structure — realistic OTE of $75,000–$85,000+ for a strong performer
Full product and systems training
A stable role with a well-established Canberra business
Small team, no bureaucracy, your work actually matters
In office parking in Fyshwick

📌 Inside Sales Consultant & Office All Rounder Fyshwick
🏢 Hotwater Hotline
📍 Fyshwick