Who we are:

Lifebridge, based in Northern NSW, is a local, not-for-profit community services provider supporting older Australians to lead meaningful and independent lives. We are committed to excellence, integrity, innovation, professionalism, respect, and trust in everything we do.

Summary:

We are seeking a part time receptionist (2 days per week) at our Kingscliff office. The position is required to provide a high level of customer service and support to Lifebridge staff. The hours of work are 8am to 4 pm.

Key duties:
Provide skilled customer service and support to internal and external customers.
Perform reception functions in a timely and qualified manner.
Assist in the resolution of internal and external customer related enquiries and issues.
Record details, update systems and escalate issues to departmental managers where necessary.
Assist in the preparation and distribution (mailouts) of customer communications, invoices and statements.
Assist in the maintenance and updating of the Customer Management System (VisiCase)



to ensure integrity of the system and customer information.
Maintain the Contractor Register ensuring currency of all mandatory requirements.
Ensure the efficient and effective operation of the Kingscliff facilities including the preparation and distribution of PPE, mail sorting and distribution, and the management of petty cash.
Assist in additional projects and tasks as required.

Key Selection Criteria:
Experience in a reception role, with proven ability in using Customer Management Systems.
Solid ICT skills, with experience in Microsoft Office Suite, Outlook, Team’s and other cloud-based systems and technologies.
Demonstrated ability to maintain privacy and confidentiality at all times.
Advanced customer service, with excellent written/verbal communication skills.
High level of time management, organisational, and problem-solving skills.
Current NDIS Worker Check

📌 Receptionist Kingscliff
🏢 Lifebridge Australia
📍 Kingscliff