The Housekeeping Manager is primarily responsible for the presentation of all rental properties, focusing on housekeeping, cleaning and guest expectations. You will manage a small team of casual cleaning and maintenance staff to prepare and present rental properties.
Key responsibilities
Manage a small team of casual cleaning and maintenance staff to prepare and present rental properties
Prepare cleaning rosters, manage timesheets and wage costs in line with budget expectations
Provide direction, inspire, lead and assist your team
Recruit, train and monitor your team's performance
Assist with hands-on cleaning of properties when required (peak season)
Maintain house supplies (linen, Manchester and groceries), house inventory, keys and security
Conduct pre-arrival inspections in readiness for guests and renters
Adopt strategies to ensure guest experiences lead to positive guest feedback and reviews
Liaise closely with the Guest Services Manager regarding all check-ins, check-outs and guest requirements
Communicate maintenance requirements, troubleshooting and guest feedback
About you
An enthusiastic and passionate individual with great communication skills and an excellent eye for detail
A minimum of 1 to 2 years experience in a similar supervisory role or property management role
Previous housekeeping and hands-on cleaning experience
Motivated to ensure high standards of presentation of all properties
Exceptional organisational, administration and time management skills
Proven ability to implement systems, policies and procedures
Physically fit and healthy
Hold a current, unrestricted driver's licence (essential)
CPR and First Aid Certificate (desirable)
Benefits
Work vehicle and mobile phone provided
Opportunity to explore and develop experience in other work roles within the company (Guest Services and Property Management)
Adaptable schedule, based on seasonal demands
About us
Yarrawonga Mulwala Holiday Houses (together with the One Agency Real Estate office) manage a wide range of holiday, executive short-term accommodation and full time rental properties from apartments, townhouses to luxury houses. Yarrawonga Mulwala is a thriving holiday destination region.