About Us

We are a well-established tile wholesale company based in Sydney and Melbourne, supplying retail stores, design studios, and trade customers across Australia. As our business continues to grow, we are looking for a reliable and detail-oriented Administrative to join our team.

This role involves daily communication with retail store clients nationwide as well as coordination with our Sydney branch, so strong communication and organisational skills are essential.

Key Responsibilities B2B Customer Communication
Communicate with retail store clients regarding product availability, stock levels, delivery ETA, and order updates
Respond to customer enquiries via phone and email
Follow up on payments in a polite and qualified manner

Interstate Coordination (Melbourne ↔ Sydney)
Liaise daily with our Sydney branch regarding orders, stock, and dispatch schedules
Coordinate interstate freight and delivery information

Administrative & Order Management
Enter and update orders, inventory records, and price lists
Prepare delivery documents, pick slips, and labels
Assist with invoices, statements,



and monthly reconciliations
Work closely with the warehouse team to ensure accurate dispatch and documentation

Requirements

(Used for communication with local customers and internal)
Strong attention to detail and accuracy
Valuable English communication skills (especially email writing)
Ability to multitask and manage communication with multiple clients
Proficiency in basic computer software (Excel, Word, Email)
Experience in administration, customer service, or building materials preferred
Proactive, responsible, and able to follow processes

What We Offer
Stable full time role (Mon–Fri)
Friendly team and approachable management
Full training provided — no industry background required
Career development opportunities (operations / sales support)
Exposure to the Australian building materials and wholesale industry

Pay: $30.00 – $33.00 per hour

Expected hours: 37.5 per week

Experience:
Administration: 1 year (Preferred)

Work Location: In person

📌 Administrative Wholesaleb Dandenong
🏢 HF Imperial International
📍 Dandenong