About the role

The Account Manager is responsible for the end-to-end coordination and delivery of customer engagement programs that deliver strong commercial outcomes for clients. Reporting to the Senior Account Manager, manages project delivery, and coordinates internal teams and external partners to ensure campaigns are executed on time, within budget and to agreed objectives. In addition to leading campaign execution, the role is designed to support the Senior Account Manager on identifying growth opportunities, strengthening client relationships through flawless execution, driving commercial performance for the agency and delivering measurable business outcomes.

Key responsibilities
Act as a primary day-to-day contact for assigned client projects
Build and maintain strong working relationships with clients and stakeholders
Support Senior Account Managers and Group Account Director in maintaining client partnerships through flawless execution of projects
Assist in translating client briefs into actionable project plans
Manage the end-to-end delivery of assigned programs and campaigns
Develop and maintain project timelines, schedules and delivery plans




Coordinate campaign execution across multiple workstreams
Ensure projects are delivered on time, within scope and within budget
Track project milestones and proactively manage risks, issues and dependencies
Coordinate activities across Strategy, Creative, Digital, Production, Operations, Fulfilment, Customer Service and Partnerships

About you
Solid project and campaign management skills, with the ability to manage multiple priorities and deadlines
High attention to detail and accuracy
Excellent communication and stakeholder management skills
Ability to build and maintain robust client and partner relationships
Robust organisational, planning and time management skills
Proactive problem-solving and issue management capability
Commercial awareness, including budget and resource management
Ability to work collaboratively across cross-functional teams and independently when required
Reliability, accountability and consistency in delivery
Keen interest in marketing, promotions and customer engagement

📌 Account Manager Thornleigh (Australia)
🏢 Creata Holdings
📍 Australia