Job Info

Location: KATOOMBA, NSW

Salary: Hourly Rate

Job Type: Contract position | Full time position

Job Description

Position Title: APS3 Participant Support Officer Location: Katoomba NSW Employment Type: Full time (100% Onsite | Monday to Friday, 8:30am - 4:30pm) Duration: 12 months assignment (31st December 2027 with further extensions) Pay Rate: $38.89ph + super Eligibility Criteria: Australian Citizenship is Mandatory About the Role

Join Federal Government organisation to deliver vital support to NDIS participants, their families, and carers . You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels . Key Responsibilities

Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries . Planning & Actioning Tasks:



Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act . Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services .

Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants . Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions . Feedback Management: Receive, record, and process participant feedback and complaints within business systems .

Apply ASAP for this role - wont stay on the market for long. At Randstad, we are passionate about providing equal employment prospects and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

📌 Participant Support Officer Katoomba (Australia)
🏢 Select Aust Sydney
📍 Australia