We're on the hunt for a Salesperson/Service Advisor to join our team at Fulcrum Rockhampton and Active Gear. We're a busy mechanical workshop specialising in suspension work and fitting 4x4 accessories; think bull bars, spotlights, winches, awnings etc. It's hands-on, it's fast-paced and no two days really look the same. If you're into cars, 4x4s or love the excellent outdoors, this could be your next role.

About the role

Reporting directly to the Owner/Director, you'll support our sales team and be the first point of contact for customers booking in service and repair work. You'll need to be highly organised, detail-focused and committed to maintaining a high standard of customer service.

This is a Monday–Friday role, with flexibility required for the occasional Saturday morning and 4x4 events.

What you'll be doing
Supporting the sales team, including preparing quotes
Managing customer bookings and service/repair requirements
Following up with customers to build relationships and grow workshop volume
Completing and maintaining sales documentation
Liaising with suppliers, ordering parts and managing inbound stock




Creating invoices and maintaining our customer database
Answering phones and making outbound calls
Supporting the team at annual 4x4 events
Helping maintain the showroom and stock
Building product knowledge through manufacturer and internal training

What we're looking for
Minimum 6 months' customer service experience
Strong phone manner and customer service skills
Comfortable with data entry and basic admin (experience with automation/booking software a bonus, not required)
A positive, reliable, team-first attitude with solid attention to detail
Punctual and well organised
Full Australian work rights

Experience in the mechanical, 4x4 or suspension industry is a plus but not essential. We're happy to train the right person.

What we offer
Above-award wages for the right candidate
A busy, friendly workshop and retail setting
Genuine variety — no two days the same
A supportive team and hands-on training

If this sounds like you, we'd love to hear from you! Apply now to join the team. Applications close 5pm Thursday, 1st October 2026.

📌 Salesperson / Service Advisor Rockhampton
🏢 Robo's Enterprises
📍 Rockhampton