Job Description

About the Role n

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

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This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities n

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Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
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Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
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Provide accurate and timely information regarding destinations, travel requirements, and agency policies
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Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
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Proactively follow up with clients before and after travel to ensure a positive experience
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Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
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Maintain clear documentation and update booking systems as required
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Qualifications & Skills nn
Excellent verbal and written communication skills
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Strong customer service background (travel, hospitality, or service-related experience preferred)
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Highly organized with strong attention to detail
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Comfortable using technology and learning current booking platforms and systems
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Reliable, proactive, and able to manage multiple client requests efficiently
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Genuine interest in travel and helping clients plan memorable experiences
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What We Offer nn
100% remote work setting
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Flexible scheduling options
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Opportunities for qualified growth within the agency
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Access to travel perks and industry-related discounts
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Supportive team culture with ongoing training and development
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Equal Opportunity Statement n

Prestige Travel Agency by Mich is an equal chance employer. We value diversity and are committed to creating an inclusive environment for all team members.

📌 Travel Experience Specialist Luxury & Leisure New South Wales (Australia)
🏢 Mich
📍 Australia