About the role

We are seeking an experienced Dispatch Officer to join our growing team at Soudal Australia in Glendenning, NSW. This full-time role will be responsible for the effective and timely dispatch of goods to customers, ensuring all orders are fulfilled accurately and in a customer-centric manner.

Key responsibilities
Coordinate the dispatch of goods from our warehouse to customers, ensuring all orders are processed and delivered on time (B2B)
Liaise with the customer service and warehouse teams to confirm order details and organise transportation
Manage daily workload in SAP by creating deliveries and picking orders
Prepare all necessary documentation for outgoing shipments, including Loscam pallet hiring, delivery and manifest documents
Ensure manifesting is completed daily in a timely manner for transportation
Register completed picking orders (scanning) and complete goods issues for finance team in SAP
Provide excellent customer service by responding promptly to customer inquiries and addressing any delivery issues via Freshdesk tickets system
Organise reverse logistics by booking returns and emailing documents for the customer
Maintain accurate records and generate reports on dispatch activities

About you




Minimum 2 years' experience in a dispatch or logistics role, preferably within the manufacturing, warehousing or distribution industries
Robust attention to detail and ability to work accurately under pressure to meet deadlines
Excellent communication and customer service skills, with the ability to liaise effectively with internal and external stakeholders
Proficient in the use of warehouse management and enterprise resource planning (ERP) systems
SAP experience highly regarded
Machship transport management software (booking, track and trace)
Problem-solving skills and a proactive, solution-oriented approach
Strong organisational and time management abilities

Benefits
Competitive salary
Opportunities for career progression
Onsite parking
Monthly company lunch
Flexible work arrangements between 7am-5pm to help achieve a healthy work-life balance

About us

Soudal Australia is a leading manufacturer and distributor of sealants, adhesives, foams and other construction chemicals. As part of the global Soudal Group, we pride ourselves on our cutting-edge products, exceptional customer service, and strong commitment to sustainability.

📌 Dispatch Officer Glendenning
🏢 Soudal
📍 Glendenning