About the role

As Airport Station Manager, you will oversee the full range of station activities at Melbourne Airport, with a robust focus on safety, operational performance, customer service, compliance and cost control. You will be responsible for ensuring our ground operation runs safely, efficiently and on time, while maintaining strong relationships with ground handling partners, airport and government authorities, and other agencies that contribute to the performance of the station.

Key responsibilities
Oversee day-to-day airport operations and ensure protected, efficient and compliant operations
Manage and monitor ground handling activities including check-in, baggage handling, boarding and aircraft turnaround
Work closely with Operations Control and ground handling partners to support on-time departures and minimise delays and disruptions
Ensure the safe and productive handling of passengers, baggage and cargo in accordance with company procedures
Coordinate and monitor ground handler performance against company service standards
Maintain close relationships with airport, government and regulatory authorities
Represent the company at meetings relating to airport development and operations




Manage guest complaints and coordinate prompt remedial action with ground handling partners
Provide managerial and administrative support to personnel within the station
Exercise cost control across station expenditure and ensure spending remains within budget

About you
At least 2 years' experience in airport operations or airline station management
Strong knowledge of airport procedures, ground handling and regulatory requirements
Leadership experience and the ability to manage effectively in a rapid-paced environment
Excellent problem-solving, communication and customer service skills
The ability to work flexible hours, including weekends and public holidays, in line with operational requirements
Experience working with international airlines will be advantageous
Australian work authorisation

About us

TransNusa is a rapidly growing airline focused on providing exceptional air travel experiences, with an emphasis on safety, reliability and customer satisfaction. As the airline expands its international operations into Melbourne, the Airport Station Manager will play an key role in the success of the Melbourne station.

📌 Airport Station Manager – Melbourne Airport
🏢 Aviation GSA Services
📍 Melbourne