Aviation Escalated Case Advocate 12 Month Victoria (Australia)

Aviation Escalated Case Advocate 12 Month Victoria (Australia)

19 Sep
|
Qantas Airways
|
Australia

19 Sep

Qantas Airways

Australia

Job Description

Jetstar, part of the Qantas Group, is hiring a Customer Advocacy Specialist for a 12-month fixed-term role at Melbourne Head Office. You will lead escalated cases, balancing customer outcomes with cost and risk while working across teams to achieve timely resolutions.

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You will engage customers by phone and written communication, leveraging insights to improve experiences and support corporate communications when needed. A solid background in customer care is essential.

📌 Aviation Escalated Case Advocate 12 Month Victoria (Australia)
🏢 Qantas Airways
📍 Australia

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