Customer Service Team Lead Coach, Escalations & Credit Outcomes Surry Hills (Australia)

Customer Service Team Lead Coach, Escalations & Credit Outcomes Surry Hills (Australia)

19 Sep
|
Shift
|
Australia

19 Sep

Shift

Australia

Job Description

Shift is a quick-growing Australian fintech helping SMEs manage cashflow and finance products. We’re building a supportive team in North Sydney and looking for a Customer Service Team Lead to oversee a small group of officers, providing coaching and hands-on support for complex cases.

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You’ll push a culture of excellent service, manage escalations, optimize processes, and report on performance. If you’re cooperative, data-driven, and passionate about customer outcomes, you’ll thrive in this role.
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📌 Customer Service Team Lead Coach, Escalations & Credit Outcomes Surry Hills (Australia)
🏢 Shift
📍 Australia

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