As Studio Manager, you will be responsible for overseeing the client journey from the moment someone first enquires through to becoming a long-term member. A major focus of the role will be driving current client acquisition, improving retention, growing Pilates and PT services, and ensuring the studio operates smoothly and consistently. You will work closely with the owners and instructors to identify opportunities, implement systems and continually improve the experience we provide our members.
Key responsibilities
Manage and convert incoming leads into intro offers, memberships, Pilates classes and personal training
Proactively follow up current enquiries and prospective clients
Follow up clients after intro offers and encourage conversion into ongoing memberships
Build robust relationships with members and create a welcoming studio community
Monitor client attendance and proactively contact members who have disengaged or stopped attending
Develop strategies to improve client retention and membership growth
Identify opportunities to grow our personal training and private Pilates offering
Help optimise the class timetable based on client demand and studio performance
Develop and improve studio systems and processes to better meet client needs
Manage client feedback and identify opportunities to improve the member experience
About you
Genuinely motivated by business growth and achieving results
Excellent communication and people skills
Confident speaking with prospective clients and converting leads
Understands the importance of client retention and relationship building
Highly organised and able to create effective systems and processes
Comfortable working with targets, KPIs and performance metrics
Able to identify problems and develop practical solutions
Strong initiative and ability to work independently
Enjoys being part of the health, fitness and wellness industry
Comfortable managing and coordinating a small team
About us
XLab Pilates is a boutique Pilates and fitness studio located in Rouse Hill. Our studio includes 9 reformer Pilates beds, a dedicated group Pilates space, a fully equipped upstairs personal training area, group reformer classes, personal training and private sessions, and an established and growing member community. Our goal is to create a studio where clients feel known, supported and motivated to continue showing up.
📌 Studio Manager – Pilates & Personal Training Studio Rouse Hill
🏢 XLAB Pilates u0026 PT Studio
📍 Rouse Hill
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