Summary:

As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, New South Wales, this permanent, full-time position is ideal for individuals looking to start their career in a dynamic and rewarding setting. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services.

Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with account management, including transactions, inquiries, and problem resolution.
Provide accurate information about financial products and services to enhance customer understanding.
Document customer interactions and maintain accurate records in the customer relationship management system.




Collaborate with team members to improve service delivery and customer satisfaction.
Identify opportunities for upselling and cross-selling financial products based on customer needs.
Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:
High school diploma or equivalent; further education in finance or customer service is an advantage.
Previous experience in a customer service role is preferred but not essential.
Robust communication skills, both verbal and written.
Ability to work effectively in a team and independently.
Proficient in using computer systems and customer relationship management software.
A positive attitude and a willingness to learn and adapt in a quick-paced environment.
TEST 123

📌 Customer Care Consultant Sydney
🏢 ScotPac
📍 Sydney