Job Description
Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.
n
Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.
n
Position Overview
n
Our client is looking for an individual who will act as the operational control center of their IT service department.
n
Key Responsibilities:
n
n
n
Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.
n
n
Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.
n
n
Sales Support: Organizing and scheduling meetings with potential new clients for the sales team.
n
n
Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.
n
n
Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.
n
n
Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions.




n
n
Candidate Profile
n
Our client does not require prior IT experience for this position. Instead, they value strong organizational skills and a customer-focused mindset.
n
Requirements:
n
n
n
Passion for organization - planning, coordinating, and multitasking come naturally.
n
n
Structured and reliable working style with a strong sense of ownership.
n
n
Solution-oriented approach to challenges.
n
n
Robust service awareness and dedication to customer satisfaction.
n
n
Excellent communication skills with both customers and technical staff.
n
n
Collaborative team spirit.
n
n
German language skills at B1 level or higher.
n
n
Preferred Qualifications:
n
n
n
Experience in dispatching, coordination, or customer service
n
n
Familiarity with ticketing or dispatch software
n
n
What Our Client Offers
n
n
n
100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).
n
n
Full-Time Employment: A stable, permanent position with regular working hours.
n
n
Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.
n
n
Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.
n
n
Long-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor.
n

📌 It Service Dispatcher / Coordinator (Western Australia)
🏢 EER Poland
📍 Western Australia