Job Description
As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:
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Windows 7/10
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MS Office *********** and custom applications
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Outlook Exchange ***********
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Lync / Skype for Business ***********
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Thin Client / Virtual Machine setting
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Banking / Finance experience preferred
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Trade Floor experience preferred
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Printers and other peripherals
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Smart device support
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VOIP and Telephony
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Audio Visual support
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Active Directory
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ServiceNow
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Data Centre
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n Key responsibilities
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Provide great customer service
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Resolve technical issues and escalate when required
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Manage Desktop tickets
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Deploy desktops, laptops and peripheral devices
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Banking / Finance background preferred
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Data Centre knowledge encouraged
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📌 Service Desk Analyst (New South Wales)
🏢 Emerge
📍 New South Wales