Job Description
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Food & Beverage / Front Office Team Member
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Food & Beverage / Front Office Team Member n
Accor
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Northampton
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Company Description
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Our mission at
Ibis Northampton Centre
is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
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A job, a career or a calling - whatever brings you here, we have something for you!
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Make the link with the different departments of the hotel to ensure a wonderful guest experience.
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Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services.
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Job Description
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Main responsibilities:
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Welcoming guests in a polite and friendly manner
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Ensuring cleanliness of work areas
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Remaining polite and courteous at all time
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Welcome every guest and provide exceptional service throughout their stay.
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Personalising each interaction with guests to ensure a unique experience.
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Ensuring IbisStandards are met and maintained.
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Serving guest in all areas of the Food & Beverage department including the Restaurant &Bar.;
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Perform the tasks of order taking and maximising sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
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Take orders and send them to the kitchen staff through the POS system.
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Prepare the order accordingly in the kitchen by respecting all food safety and measures.
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Check ordered meals on collection from kitchen and deliver to the guests promptly to maintain temperature and look of the items.
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Keep tables and service areas clean and tidy as per procedures.
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Maintain the kitchen clean and tidy.




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Perform all cleaning tasks required in the kitchen.
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Complete papers about cleaning tasks.
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Take responsibility for the restaurant and bar.
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Any other reasonable request as required by your supervisor and managers.
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Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
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Maintain control of guest and hotel account ensuring that all charges are accurate and posted on a timely basis.
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Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
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Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
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Operate switchboard effectively.
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Handling all emails, phone enquires promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
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Document accurately all internal and guests messages.
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Competent in taking reservations, upselling where possible to maximise on average room rates.
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Engage with the team to ensure hotel quality and financial targets can be met.
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Responsible for balancing banking transactions for the hotel.
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Daily reservations checks from all platforms (Accor, Booking.com, Expedia,etc.)
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Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
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Maintain the accuracy of the in-house reservations system
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Following departmental and company policies and procedures
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Complying with legislative and safety regulations
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Required to attend training sessions by company during day time.
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Working hours include weekends and public holidays.
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Additional Informationn
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You can work with multinational colleagues
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Be part of a global community of hospitality industry
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Opportunity to develop your career
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A Staff Card - offering a special staff rate at our hotels
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Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C; Applies)
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Discounted hotel rates all over the world in AccorHotels
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Great work environment and colleagues
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Complimentary meals on duty and uniforms
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28 days holidays including bank holidays (increasing yearly)
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Continuously learn and develop yourself with our Accor Academy
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Support your wellbeing in your professional and personal lives
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Grow your experience anywhere. Explore limitless opportunities across **** hotels in over 100 countries
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Participate actively in initiatives to build a more inclusive and sustainable world
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And many more benefits and perks : Our objective is straightforward: make you grow and give you the spark to unleash your personality
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#J-*****-Ljbffr

📌 Food & Beverage / Front Office Team Member (Western Australia)
🏢 Accor
📍 Western Australia