Job Description
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Join the Leadership Team at One of Mackay's Favourite Venues
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The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue.
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This is a fantastic chance for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.
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What's on Offer
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Competitive salary package
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Career progression opportunities across Australian Venue Co. venues
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Staff discounts across food and beverage
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Supportive, energetic team culture
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Ongoing training and leadership development
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Key Responsibilities
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Oversee day-to-day floor operations
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Lead, support and motivate the team during your shift
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Ensure high standards of guest service, presentation and compliance
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Manage guest feedback and resolve issues professionally
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Support cash handling, reporting and venue security procedures
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Ensure RSA and other compliance obligations are met at all times
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Work closely with the Venue Manager and broader leadership team
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What We're Looking For
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Previous experience in a Duty Manager or supervisory hospitality role
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Current RSA
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Strong leadership and communication skills
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Ability to stay calm and solutions-focused during busy periods
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Flexibility to work a rotating roster including weekends and nights
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A proactive, hands-on approach and genuine passion for hospitality
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If you're ready for your next step in hospitality leadership, we'd love to hear from you.
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Apply now and join the team at the Metropolitan Hotel, Mackay.
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📌 Duty Manager | Metropolitan Hotel, Mackay (North Mackay)
🏢 Australian Venue
📍 North Mackay