Job Description
Service Coordinator - Support At Home (full time, maximum-term contract to February ****) n
Location: Abbotsford, Vic (hybrid - 3 days WFH)
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We're offering a full-time, maximum-term role for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.
About Us n
An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's quality of life each and every day.
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You can be part of it.
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As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.
About The Role n
As a Service Coordinator in our Support At Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You'll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.
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In this role, you will:
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Be the first point of contact for clients, helping them access services and navigate care options.
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Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
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Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
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Build strong client relationships, tailoring solutions to meet individual needs.
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Collaborate with care managers and service providers to achieve the best possible outcomes.
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Location n
Abbotsford, Vic (hybrid- 3 days WFH).
About You n
You'll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences. Highly organised and proactive, you thrive in a fast-paced environment, can confidently manage competing priorities and remain calm under pressure. As a collaborative team player, you're solutions-focused, client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.
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To succeed, you'll bring:
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Experience in customer service, administration, or coordination.
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Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essential
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Strong communication, organisation, and time management skills.
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Proficiency with Microsoft Office, and comfort learning recent systems.
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A background in CHSP, health, or community services (advantageous but not essential).
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Above all,



you're passionate about helping clients maintain independence and live well at home. You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).
Minimum qualifications n
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A qualification or formal training in Customer Service, Business Administration or equivalent; OR
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At least 3 years' experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.
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Requirements n
Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates). The process also includes a psychometric assessment.
What's in it for you? n
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Competitive salary
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Salary packaging benefits to increase your take-home pay
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5 weeks annual leave + ADO option
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Flexible working environment that supports work/life balance, including WF
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A caring and supportive team culture
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Ongoing training and development to support your career progressionAccess to an Employee Assistance Program, discounted health insurance, and wellbeing products
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We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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#J-*****-Ljbffr

📌 Service Coordinator - Aged Care (Victoria)
🏢 Care Connect Community Care Provider
📍 Victoria