Job Description
A Role Built for Momentum
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We're looking for a Client Account Manager who doesn't wait to be told what needs doing - someone who already knows. This is a commercially focused, client-facing role at the centre of SwitchCo's growth. You'll own existing client relationships end-to-end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow-through.
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n This role works hand-in-glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline-ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.
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Empowerment and Growth
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n Join us and you'll find a career shaped by real commercial challenge. At SwitchCo, you'll have the autonomy to own your accounts, the backing to grow them, and the platform to build a sales function that reflects your capability
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Your Daily Blueprint
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Client Relationships: Take personal ownership of all existing client accounts - relationship quality, commercial health, and retention are yours to own.
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Account Growth: Identify and action upsell, cross-sell, and scope expansion opportunities within every account.
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BDM Partnership: Act as the day-to-day operational partner to the BDM - preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
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Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership-ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
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Proposal Writing: Lead proposal preparation end-to-end - tailored, well-structured, and delivered fast.
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Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable quick, consistent submissions.
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Your New Professional Home
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Based in West Melbourne, you'll be part of a tight, high-performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership - no layers, no bureaucracy, just accountability and results.
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Realities of the Role
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n This is a fast-paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership - not just task completion.
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Your Toolkit for Success
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Experience
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Demonstrated experience in account management, client success, or a client-facing sales role.
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Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
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Experience supporting or working alongside a BDM or senior sales professional.
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Proficiency in a CRM platform - or the demonstrated ability to get there fast - with a high standard of data discipline.
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Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
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Strong written communication skills with the ability to tailor tone and content to any audience.
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Experience managing offshore or remote team members is desirable.
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Independence
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Own your accounts and your pipeline with confidence from day one.
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Engagement
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A self-starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.
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Join the People-First Revolution at SwitchCo
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At SwitchCo, we don't just manage projects - we build long-term partnerships. Our team is the engine of our success, and we're looking for a Client Account Manager who's ready to embed themselves in our clients' businesses and make themselves indispensable. If you hold yourself to a high standard, thrive under accountability, and care about the quality of your work, we're looking for you.
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The SwitchCo Way - A Path Paved with Trust and Excellence
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Partnerships Built on Trust: Transparency and honesty are our guiding stars.
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Fearless Delivery: We tackle challenges head-on, guided by our core values.
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Ownership of Outcomes: Accountability is our promise, in success and learning.
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Petroleum Expertise: Our authority in fuel and infrastructure projects sets us apart.
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Our Core Values - The Compass of Our Culture
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We Really Care
: Our passion for our work extends to our colleagues, clients, and the environment.
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We Challenge
: We ask the tough questions and challenge the status quo - for better outcomes.
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Integrity is Everything
: Our integrity is our reputation, under pressure or in calm water.
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Drive the Bus with Us
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n Are you tired of being a passenger? At SwitchCo, we're all about taking control and steering towards success. If you're ready to own a commercial function and drive outcomes - not just complete tasks - we're ready to welcome you aboard.
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The Foundation of Our Success - Our Services
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At SwitchCo, we're not just a team; we're specialists in:
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Client-Side Project and Programme Management: Steering visions to reality.
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Fuel System Design and Documentation: Crafting systems that power progress.
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Dangerous Goods Consultation: Ensuring safety and compliance in every project.
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Our sectors include:
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Retail Fuel: Fuelling the journey of countless travellers.
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Infrastructure and Ground Remediation: Rebuilding and restoring with precision.
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Maritime & Port Infrastructure: Delivering works within operational marine environments.
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Dangerous Goods: Handling complexity with care.
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Facilities Management: Overseeing operations with a keen eye for detail.
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The Recruitment Voyage
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n Your path to joining the SwitchCo team is designed to ensure a genuine mutual fit. Here's how our journey begins:
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Initial Submission
: Start your journey with us by submitting your CV through our careers page.
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Psychometric Exploration
: Following your application, you'll be invited to complete a psychometric assessment via Talogy. We consider these results before reviewing CVs.
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Shortlist Advancement
: If shortlisted, you can expect a phone call and potentially an invitation to interview with our leadership team.
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Review and Reflect
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Before you hit 'send', ensure your application mirrors the commercial drive and professional precision we're looking for. We're building more than a team - we're building a commercial function capable of sustaining our growth.
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We Await Your Initiative
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Your application is more than a formality - it's the beginning of a conversation about growth, impact, and the future. We're excited to hear from you and look forward to the possibility of you driving the bus alongside us.
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Final Note:
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Please include your salary expectations, excluding superannuation, in your application. We aim to align our offer with your expertise and ensure expectations are matched from the start.

📌 Client Account Manager (Victoria)
🏢 SwitchCo Australia Pty
📍 Victoria