(JD) – Helpdesk Executive | Assetz Program

Position Title

Helpdesk Executive – Assetz Program

Job Summary

We are seeking a proactive, customer-focused, and detail-oriented Helpdesk

Executive to join the Assetz Program team. The ideal candidate should possess excellent communication skills in English, a professional attitude, and the ability to manage customer and client interactions effectively. The role requires strong multitasking abilities, problem-solving skills, and flexibility to support cross-functional activities and service operations.

Key Responsibilities

Handle customer and client interactions in a qualified, courteous, and timely manner

Provide support through the helpdesk system and ensure prompt resolution of queries and issues

Manage and track service requests while maintaining high service standards

Record and maintain accurate details of customer interactions, complaints,

and transactions

Coordinate with internal departments and teams for effective issue resolution

Take ownership of assigned tasks and ensure timely follow-up until closure

Maintain professionalism and positive customer experience at all times

Support additional programs, operational activities, and cross-functional responsibilities as required

Required Skills & Competencies





Strong verbal and written communication skills in English

Excellent interpersonal and customer service skills

Ability to multitask, prioritize tasks, and manage time efficiently

Problem-solving mindset with attention to detail

Ability to work independently and collaboratively within teams

Adaptable and flexible to work across different functions or programs

Skilled attitude with a positive and proactive approach

Eligibility Criteria

Freshers and candidates with relevant experience are welcome to apply

Basic knowledge of helpdesk/customer support processes is an added advantage

Proficiency in MS Office and email communication preferred

Salary & Benefits

₹18,000 per month for freshers

Up to ₹23,000 per month based on relevant experience and performance

Working Hours

Monday to Saturday

Two Saturdays off per month (as per Helpdesk Manager’s roster)

Shift Timing: 9:30 AM to 6:30 PM

Preferred Candidate Profile

Customer-centric mindset

Positive organizational and coordination skills

Ability to remain calm under pressure and handle multiple requests efficiently

Quick learner with willingness to take on new responsibilities

📌 Helpdesk Executive Melbourne (Australia)
🏢 Minutes to Seconds
📍 Australia