Job Description

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Job Description n

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities n

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Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
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Assist clients with travel bookings, modifications, cancellations, and special requests.
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Provide accurate information on destinations, travel requirements, and agency policies.
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Follow up with clients to confirm itineraries and satisfaction.
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Resolve customer concerns with empathy and effective problem-solving.
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Maintain accurate client and booking records.
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Qualifications n

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Excellent written and verbal communication skills.
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Customer service experience required; travel or hospitality experience preferred.
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Robust organizational skills and attention to detail.
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Comfortable with technology and learning booking systems and CRM tools.
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Ability to work independently in a remote setting.
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Passion for travel and client-focused service.
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What We Offer n

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Fully remote, flexible work environment.
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Growth opportunities prospects within the agency.
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Travel perks and industry discounts.
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Training and ongoing support from a collaborative team.
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Equal Opportunity Statement n

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.

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📌 Travel Customer Experience Representative Remote Perth
🏢 Mich
📍 Perth