Customer Support Officer – RemoteReady to put your CPAP knowledge to work in a whole new way?
At CPAP Direct, we're all about helping people feel informed, confident and supported throughout their sleep therapy journey and we're excited to offer an internal opportunity for a team member to join our Customer Support team!
?If you know your CPAP, love helping people and enjoy finding solutions, this could be a great opportunity to take your experience in a new direction.
About the RoleAs a Customer Support Officer, you'll be a key point of contact for our store and online customers, helping them with everything from CPAP questions and product guidance to orders, troubleshooting and follow-ups.You'll be there to make things a little easier for our customers and help them feel confident every step of the way.Your day may include:
Providing CPAP product guidance and troubleshooting support
Helping customers choose suitable products
Assisting with store and online orders
Processing orders and over-the-phone payments
Responding to delivery and collection enquiries
Assisting with order changes, returns, refunds and warranty enquiries
Following up enquiries and keeping customers informed
Supporting our stores with customer enquiries and overflow calls
Working with our stores, Warehouse and internal teams to find the best outcome for the customer
You'll connect with customers through: Phone | Email | Live Chat | Virtual SupportAt the heart of it, we want every customer to finish an interaction feeling:Heard.
Understood.
Supported.
Confident.
CPAP Knowledge Is KeyThis is an internal opportunity, so we're looking for someone who already has a solid understanding of CPAP therapy,



our products and the customer journey.You'll also need to feel confident using our current Point of Sale system and following CPAP Direct's existing processes.Don't worry if you haven't worked in Customer Support before or haven't used every online system — we'll provide the training and support you need to get you up to speed.
? About YouWe're looking for someone who:
Has strong CPAP experience and product knowledge
Is confident using our current systems and processes
Has a warm, patient and empathetic communication style
Genuinely enjoys helping people
Takes the time to listen and understand customer needs
Communicates clearly and confidently
Has great attention to detail
Stays calm and solutions-focused when things get tricky
Can juggle multiple priorities and stay organised
Works well independently and as part of the wider team
Is open to feedback, coaching and learning new things
What Does Great Customer Support Look Like?
It's more than simply answering a question or processing an order.It's about taking ownership, following things through and making the customer's experience as easy as possible.You'll help make sure customers receive a consistent experience, accurate information and the support they need — while working within our policies and processes.
? A New Opportunity to GrowThis could be a fantastic opportunity for an existing CPAP Direct team member who enjoys helping people and would love to put their CPAP knowledge and experience to work in a different way.You'll have the opportunity to build your remote customer support skills, learn new systems and processes, and continue making a meaningful difference to our customers — just from a different side of the business.
✨ Ready for a New Challenge?
If you know your CPAP, love helping people and enjoy finding solutions, we'd love to hear from you!
This could be your next CPAP Direct adventure.
?!

📌 Customer Support Officer – Remote (Brisbane)
🏢 CPAP Direct
📍 Brisbane