Must Have Skills: Workato Integration
PlatformGoAnywhere Managed File Transfer (MFT)Nice to Have Skills: AWS (EventBridge, Lambda,
SQS, SNS, CloudWatch, API Gateway, etc.
) Detailed Job Description: 1.
Strong experience supporting and
administering Workato-based integration platforms in enterprise environments.2.
Lead production support for
Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing
platforms, ensuring high availability and business continuity.Act
as the primary client-facing support lead, providing regular service
reviews, incident communications, and operational status updates.Own
and manage incident, problem, and change management processes, ensuring
timely resolution of production issues and minimizing business impact.Ensure
all support activities adhere to defined SLAs, OLAs, and KPIs,
maintaining agreed service levels and customer satisfaction targets.Lead
and mentor an offshore support team, providing technical guidance,
workload management, escalation support, and performance oversight.Coordinate
with client stakeholders, business teams, vendors, and development teams
to resolve complex integration and data flow issues.Monitor,
troubleshoot, and optimize integration workflows, MFT processes,
event-driven architectures, and cloud-based components across the
support landscape.Manage
production deployments, release validations, and post-implementation support




activities while ensuring minimal disruption to business operations.Ensure
platform security, data integrity, compliance, and governance standards
are maintained across Workato, GoAnywhere MFT, AWS services, and related
integration components.Implement
and maintain monitoring, alerting, and observability capabilities to
proactively identify and address operational issues.Conduct
root cause analysis (RCA) for major incidents and drive preventive
actions to reduce recurring issues and improve platform stability.Maintain
operational runbooks, support procedures, knowledge repositories, and
disaster recovery documentation.Collaborate
with architecture and engineering teams to recommend platform
improvements, automation opportunities, and operational best practices.Support
audits, compliance reviews, security assessments, and governance
activities related to integration services.Experience
working with cloud technologies, including AWS services, event-driven
architectures, APIs, integrations, and managed file transfer solutions.Familiarity
with ITIL processes, service management tools (ServiceNow/Jira),
monitoring tools, and enterprise support frameworks.Ability
to manage multiple priorities in a fast-paced production support
environment while maintaining a solid customer-focus and ownership
mindset.Certifications Needed: Workato Pro1, Pro2, Pro3

📌 Production Support With Workato (Perth)
🏢 XPT Software Australia Pty
📍 Perth