Administration OfficerChristians Bus Company | Ballarat VIC Permanent Full-TimeBe the friendly face of our Ballarat depot.Christians Bus Company is looking for a professional, organised and customer-focused Administration Officer to join our Ballarat team.This is a varied office-based role where no two days are the same.
You'll be the first point of contact for customers and visitors, while providing important administration support to our depot operations.If you enjoy staying organised, helping people and taking pride in getting the details right, we'd love to hear from you.About UsAt Christians Bus Company, we're more than just a Bus Company.
For over 40 years, we've been a proud family-owned and operated business serving communities across regional Victoria.
What you'll be doing
Manage reception and provide a warm, professional first point of contact for customers, visitors and employees
Answer and assist inbound phone enquiries, including questions about bus routes and timetables
Provide professional customer service and assist with customer complaints in line with company procedures
Manage lost property enquiries and records
Maintain employee records and monitor important document renewals
Support charter enquiries, quotes and bookings using our Coach Manager system
Assist with PTV and V/Line administration, including passenger numbers, banking and reporting
Prepare and maintain reports and documentation accurately and within required timeframes
Support the Depot Manager with day-to-day administration and operational tasks




Maintain a professional, organised and welcoming office environment
What we're looking forWe're looking for someone who is:
Highly organised with excellent attention to detail
Skilled, reliable and responsible
Confident communicating with customers and colleagues
Friendly and approachable with a strong customer service focus
Comfortable working with numbers, records and reports
Computer literate with strong Microsoft Office skills
Able to manage competing priorities and meet deadlines
Committed to confidentiality and professional standards
Filling in as a chaperone on our DEET service from time to time, when required
Why join Christians Bus Company?
This is an opportunity to become an important part of a busy local transport operation, working closely with our drivers, operations team, customers and management.You'll have a varied role where your organisation, communication and customer service skills directly contribute to the smooth running of our Ballarat depot.What you'll need
Police Record Check
Working with Children Check Employee (WWCC)
First Aid with CPR
Strong Microsoft Office skills
Previous administration and/or customer service experience will be highly regarded
The detailsLocation: Ballarat VIC Employment: Permanent Full-Time | Monday to FridayIf you're an organised and people-focused administrator looking for a wide-ranging role within a local transport business, apply now and join the Christians Bus Company team.

📌 Administration Officer (Ballarat)
🏢 Christians Bus
📍 Ballarat