Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and prospect.
Youth Case Manager | Full Time | Rowes Bay, TownsvilleSCHADS Level 4Make a real difference in a young person's recovery journey.The Salvation Army is seeking a passionate and experienced Youth Case Manager to support young people and young families experiencing challenges related to alcohol and other drug use.
This role will work with young people in outreach, as well as a small cohort of young people in a residential rehabilitation centre.
Working within a trauma-informed and psychologically informed practice framework, you'll empower young people to achieve positive outcomes through tailored case management, advocacy, and holistic support.About the RoleAs a Youth Case Manager, you will:Deliver high-quality case management, assessments, referrals, and advocacy for young people and familiesSupport clients through their recovery journey and help them build positive social and family connectionsDevelop and review individual support plans that promote long-term wellbeingWork collaboratively with internal teams and external agencies to achieve the best outcomesFacilitate engagement in pro-social activities aligned with The Salvation Army's values and missionMaintain accurate case notes, care plans, and client recordsSafely transport clients when required using a TSA vehicleRespond appropriately to critical incidents and challenging situationsCreate and maintain a safe, supportive, and welcoming environment for young peopleWhat You'll BringDegree in Social Work, Youth Work,



Community Services or a related discipline (minimum Diploma qualification considered with relevant experience)At least 2 years' experience in case management with disadvantaged or complex-needs clientsKnowledge of trauma-informed practice, mental health, and adolescent developmentExperience working with culturally diverse young people and familiesStrong relationship-building, communication, and advocacy skillsAbility to remain calm and professional in complex and unpredictable situationsExcellent organisational, planning, and problem-solving skillsCommitment to reflective practice and continuous learningEssential RequirementsCurrent Driver's LicenceBlue Card / Working with Children CheckCurrent First Aid Certificate (or willingness to obtain)What we offerThe Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.Flexible working arrangements.Access to EAP and health & wellness initiatives incl Fitness PassportAboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events,



Sorry Business and Ceremonial Leave (up to 10 days)Ongoing training and development opportunities that enhance on the job skills and proficiency.Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.About usThe Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and prospect.Join a Team That Puts Young People FirstIf you're passionate about helping young people overcome barriers, build resilience, and create brighter futures, we'd love to hear from you.Apply now and be part of a team making a lasting impact in the Townsville community.How to applyIf you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.
Together we can build a brighter future.Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration

📌 Youth Case Manager (Queensland)
🏢 The Salvation Army
📍 Queensland