DescriptionAt Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.
Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.
No matter how complex the challenge, we rise to it.
We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
For critical matters, we use our systems to provide remote diagnostic technical support.
If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Chatswood.What you'll achieveAs a Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a quick-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.ResponsibilitiesYou will:Take ownership of technically sophisticated customer-reported issues from web, phone,



chat and email and work closely with the customer until complete resolutionDocument relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issueResolve customer issues, working closely with the Engineering, SE and other multi-functional teamsProvide qualified information to Engineering so they can improve product quality and reliabilityMake sure customers are treated with the highest degree of respect and drive operational excellence through quality closuresTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:QualificationsEssential RequirementsStrong knowledge and understanding of Dell PowerEdge serversWorking fundamental knowledge of PowerEdge XE serversComfortable working in Linux environments (RHEL and Ubuntu)In depth troubleshooting knowledgeGood understanding of Dell and vendor diagnostics utilities and their applicationCustomer facing experience and the ability to work in a high-pressure environment3+ years of technical support experienceDesirable RequirementsBachelor's degree

📌 Technical Support Engineer - Poweredge Xe (Sydney)
🏢 Dell Technologies
📍 Sydney