Since ****, Longines has embodied the elegance of Swiss watchmaking.
Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication.
Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.As a member of Swatch Group, the world's leading manufacturer of timepieces, Longines is one of the world's most recognised luxury watch brands, with a presence in more than 150 countries.The OpportunityThis is more than a retail leadership role.
It's an prospect to lead the Longines brand experience at our Chadstone Boutique, inspiring your team to deliver exceptional client experiences while achieving outstanding commercial results.As Boutique Manager, you will take ownership of the boutique's daily operations, sales performance, team development and client experience.
As a key ambassador for Longines, you will lead by example, embodying the elegance, professionalism and service excellence synonymous with the brand.Key ResponsibilitiesLead, coach and inspire the team to achieve and exceed sales targets and KPIsChampion a client-first culture and deliver an elevated Longines experienceBuild meaningful client relationships and support long-term customer loyaltyRecruit, onboard, train and develop team members through regular coaching and feedbackAnalyse sales and operational results to identify opportunities and improve performanceLead by example through exceptional service,



product knowledge and selling skillsOversee daily boutique operations, ensuring policies, procedures and brand standards are consistently followedMaintain exceptional visual merchandising and boutique presentation standardsOversee inventory management, stock counts, stocktakes and replenishmentManage rosters and workforce planning to optimise the client experienceSupport the team with escalated client concerns and operational issuesEnsure boutique security, safety and compliance standards are maintainedCollaborate with Marketing & Communications on boutique events and client initiativesWhat You'll BringPrevious experience in a retail management experience in a comparable retail leadership roleProven experience leading and developing high-performing teamsStrong commercial acumen and a track record of achieving sales targets and KPIsExceptional customer service and relationship-building skillsExcellent leadership, communication and interpersonal skillsStrong organisational, analytical and problem-solving skillsA proactive and collaborative approachComputer literacy, including Microsoft Word and ExcelA genuine passion for luxury retail, client experience and the Longines brandYou'll Stand Out If You HaveExperience within luxury watches, jewellery, premium fashion or high-end retailTertiary qualifications in Business Administration, Retail Management or a related disciplineExperience managing inventory, budgets and operational reportingA passion for Swiss watchmaking, craftsmanship, heritage and timeless elegance
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📌 Longines Boutique Manager | Chadstone (Melbourne)
🏢 Lumesse
📍 Melbourne