Job Description
Our Story n
Founded over 22 years ago, Grill'd started with a simple idea – to create healthy burgers that taste good and do good. Since then, we've grown from a single Melbourne restaurant into one of Australia's most loved hospitality brands, with 180+ restaurants nationwide and exciting growth still ahead.
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Grill'd is about more than burgers. From sustainability initiatives and community partnerships to menu innovation and restaurant growth, we're passionate about creating great experiences and making a positive impact on people and the planet – and we have fun while doing it.
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As we continue to expand our restaurant and Drive Thru network, we're looking for a
Drive Thru Performance Manager
to join our Operations Excellence team and help shape the next chapter of Grill'd.
About the Role n
Reporting to the Head of Operations Excellence, the Drive Thru Performance Manager will lead the evolution of Drive Thru performance across our national restaurant network.
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This role is all about creating best-in-class Drive Thru operations. You'll improve speed, throughput, order accuracy and hospitality while balancing labour efficiency, commercial performance and the experience of our dine-in customers.
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Combining data-driven insights with process improvement and hands-on coaching, you'll partner with restaurant and operations leaders to turn opportunities into practical actions and sustainable results.
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The role is ideally based at our Melbourne Support Office and regular national travel will be required.
Sound good? Here are some of the things you'll be doing: n
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Elevate Drive Thru Performance:
Lead targeted initiatives that improve speed of service, window times, total transaction times, order accuracy and average spend.
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Create WOW Experiences:




Embed engaging and personalised hospitality that makes every Drive Thru interaction memorable.
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Turn Data into Action:
Analyse performance measures, identify trends and translate insights into clear operational priorities.
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Improve Productivity:
Increase cars and transactions per labour hour while maintaining outstanding food quality, accuracy and customer experience.
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Coach for Success:
Work alongside restaurant leaders and teams to build capability, embed consistent routines and improve performance.
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Optimise the Operating Model:
Review systems, processes, layouts and ways of working to create efficient, scalable Drive Thru operations.
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Partner Across the Business:
Collaborate with Operations, Restaurant Excellence, Training, Technology, Property and other teams to deliver sustainable improvements.
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Support Growth:
Bring operational expertise to new Drive Thru openings, helping teams launch confidently and perform strongly from day one.
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Drive Commercial Results:
Increase Drive Thru sales contribution and profitability while maintaining the right balance between Drive Thru and in-restaurant experiences.
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Who We're Looking For: n
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Drive Thru Expertise:
Strong experience leading or improving Drive Thru operations within QSR, rapid casual dining or a similarly fast-paced environment.
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Multi-Site Operator:
Demonstrated experience influencing performance across multiple restaurants, sites or regions.




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Performance Focused:
Exceptional understanding of Drive Thru measures such as speed of service, throughput, order accuracy, average spend and labour productivity.
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Data Driven:
Confident analysing operational data, identifying opportunities and turning insights into practical actions.
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Brilliant Coach:
A hands-on leader who can engage teams, influence senior leaders, build capability and embed new ways of of working.
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Why Grill'd? n
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A structured onboarding program combining hands-on training and leadership development
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Genuine career pathways and opportunities to grow as Grill'd continues to expand
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Recognition experiences, including our Hall of Flame trips and annual G.O.A.T leadership conference
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A values-led, down-to-earth culture where leaders are encouraged to make an impact
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Opportunities to support local communities through Local Matters and City Support initiatives
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Monthly Grill'd burger benefits, wellbeing support through our EAP and a Fun Fund for team connection
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Ready to Join the Grill'd Family? n
If you're ready to bring your Drive Thru expertise to Grill'd and influence the future of our growing operations, we'd love to hear from you.
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Apply now to start the conversation. Shortlisted candidates will be contacted for an initial phone interview.
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For more about life at Grill'd, visit our careers website .
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At Grill'd, we embrace and value diversity of culture, sexual orientation and gender identity. We promote an inclusive workplace that welcomes and celebrates the unique contributions of all people.
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Successful candidates must have ongoing Australian working rights and successfully complete a National Police Check.
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📌 Drive Thru Performance Manager (New South Wales)
🏢 Grill'D
📍 New South Wales