8 Month Contract
Brisbane Base
$125 P/H

You will be responsible for:
Leading the collection, analysis and interpretation of customer data and feedback across multiple service channels.
Conducting customer and user research using techniques such as contextual inquiry, sentiment analysis, usability testing, A/B and multivariate testing, and surveys.
Performing customer and driver analysis to identify trends, behaviours, pain points and opportunities for service improvement.
Developing high-quality customer experience reports, dashboards and actionable insights.
Translating complex research and analytics into transparent recommendations for business and product stakeholders.
Building solid relationships across multidisciplinary teams and embedding customer insights into decision-making.
Facilitating workshops and presentations and using strong storytelling techniques to communicate research findings.
Contributing to the development and maintenance of customer research and insights repositories.

About You

You will be an experienced customer insights,



research or analytics professional who is comfortable combining quantitative and qualitative data to understand customer behaviour and improve services.

You will bring:
Strong experience collecting, analysing and interpreting customer data and feedback.
Experience working with customer information across voice, chat, digital and/or face-to-face channels.
Demonstrated experience in customer insights, customer experience, market research, user research or a related discipline.
Robust analytical capability with the ability to identify trends, drivers and meaningful insights from complex datasets.
Experience producing dashboards, reports and executive-level insights.
Robust stakeholder engagement and relationship management skills.
Excellent written and verbal communication, including workshop facilitation and presentations.
The ability to operate effectively in a fast-paced, high-profile environment with changing priorities.
Strong collaboration skills and the ability to deliver outcomes within agreed timeframes.

If this is something you'd like to be considered for click APPLY NOW or contact David at @talentinternational.com

📌 Customer Insights Lead Brisbane
🏢 Talent
📍 Brisbane