Internal Customer Service Representative (New South Wales)

Internal Customer Service Representative (New South Wales)

18 Sep
|
Recruit Shop
|
New South Wales

18 Sep

Recruit Shop

New South Wales

EARN $60,000 - $70,000 + Super | Based On Experience
Full-Time Office Role Monday To Friday Role | 8:30 am - 4:30 pm
Combine Customer Service, Telesales & Account Management
About The Company
Our client was established in **** from a modest beginning, they have grown to be one of Australia's largest, well known and most respected import/export wholesale marine businesses.
They value fair and honest business ethics, customer satisfaction, very high stock/order fill ratios, fast delivery of goods, realistic and fair pricing of products.
About The Opportunity
The primary purpose of this position is to provide responsive customer service while processing orders, managing enquiries and proactively supporting sales growth across an established NSW customer territory.
Working closely with the wider team, you will manage inbound customer enquiries while proactively contacting existing customers to promote products, increase spending and maintain strong ongoing relationships.
Some of your responsibilities will include:
Receive customer calls and emails and convert enquiries into sales orders within the ERP system
Process online orders and coordinate with the operational team through to completion
Handle customer enquiries relating to orders, invoices, products and general account matters
Proactively contact existing telesales customers according to an agreed call schedule




Introduce new products and identify opportunities to increase sales across existing accounts
Maintain accurate and up-to-date customer information within the company database
Promote use of the online webstore while continuously developing your product knowledge
About You
The successful candidate will have:
2-4 years of proven experience in internal customer service or telesales
Strong customer service skills with a professional and helpful approach
Confidence proactively contacting customers and identifying sales opportunities
Ability to manage customer enquiries, orders and account-related questions
Strong attention to detail when maintaining customer and order information
A collaborative approach with integrity, professionalism and a willingness to learn
An interest or hobby in boating will be advantageous but is not essential.
What's in it for You?
Full-Time
Monday To Friday | 8:30am - 4:30pm
Stable Sydney-Based Role
Located In Homebush West
Manage & Grow
An Established NSW Customer Territory
Varied Role
Across Customer Service, Sales & Orders
Build Your Knowledge Across A Broad Product Range
Work Closely With A
Cooperative Internal Team
Immediate Start Available
For The Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!

📌 Internal Customer Service Representative (New South Wales)
🏢 Recruit Shop
📍 New South Wales

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