Full-time, Monday to Friday, with
part-time options available for the right candidate.
Do you thrive on being busy, love
helping people, and know how to stay calm when things get hectic?
If you've
worked in retail, hospitality, or quick food and you're ready for something
different, an indoor, Monday-to-Friday role where your people skills actually
get put to great use, this could be your next move.
Sureway's National Contact Centre
is looking for a Contact Centre Consultant to join our team at our Wagga Wagga
Head Office.
You'll be the friendly, professional voice on the other end of the
phone for people right across the country, supporting our colleagues and the
communities we serve.
The skills you've built dealing
with customers face to face (staying patient under pressure, solving problems
on the spot, juggling a dozen things at once) translate really well here.
The
difference is you'll be doing it from a desk, on the phone, with full training
provided on our systems and processes.
No industry experience needed, just the
right attitude and a genuine interest in helping people.
What you'll be doing
Answering inbound calls and managing enquiries
Booking appointments and managing calendars
Handling email enquiries
Completing routine admin tasks tied to our
contracts
Supporting our frontline teams with a range of
other tasks as needed
What we're looking for
Someone who's dealt with the public and knows how
to stay calm, respectful, and solution-focused, even when things get tense
Strong listening skills and the ability to




communicate clearly
Comfortable learning new systems and performing efficient,
accurate data entry
Reliable, adaptable, and happy working in a
fast-paced environment
Nice to have, but not
essential
Experience in a call centre or high-volume admin
role
Background in employment services, disability
support, or social services (we'll train you on this)
Ability to speak more than one language, or
experience working with diverse communities
Hours that work for you
Shifts are rostered within our
8am–7pm operating window, and most consultants work five days with a mix of
shift starts.
Once you're through the process, our Team Leader will work with
you to find a pattern that suits, especially if you have particular needs
around hours.
Part-time arrangements are also available for the right
candidate.
Benefits
At Sureway, we believe in
offering more than just a job.
We provide
growth, support, and rewards
that help you thrive both professionally and personally.
We pay above award rates
– because your time
and talent are worth more
Birthday leave
– celebrate your special day
with a paid day off every year




Additional leave
– enjoy an extra week off
each year after 3 years of service
Ongoing learning and development
– access
programs & study assistance to grow your skills and career
Recognition that means something –
be
celebrated through monthly awards and our annual team awards program
Work laptops
for all employees
Comprehensive onboarding
& staff
development program
Organisation Details
Sureway leads the industry in
Employment Services for cohorts including mainstream, people with disability,
parents, youth and mature aged Australians.
We also deliver training and health
supports to enable people to improve their quality of life.
Sureway deliver
innovative programs to job seekers, employers, participants and learners across
ACT, NSW, QLD, SA, VIC, and WA.
Our growing suite of services assists people to
achieve their goals and aspirations in life.
This position requires the
successful applicant to undertake a National Police Check and relevant
state-based screens.
Applicants also must have the right to work in Australia.
Submit a cover letter and
current resume as soon as possible.
Applications are being considered as
they are submitted.
We celebrate diversity and
welcome applications from people of all backgrounds, including Aboriginal &
Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+
communities, and those from culturally and linguistically diverse backgrounds

📌 Client Services Officer (Wagga Wagga)
🏢 sureway
📍 Wagga Wagga