You don't need to know solar.
You need to be brilliant with people.
We're looking for a Customer Support Specialist to join our In Life team - the first voice customers hear when they call GEM Energy / RACQ Solar.
You'll handle inbound calls, emails and chats from across our residential and commercial base: new enquiries, customers wanting an update on where their installation is up to, and existing customers with a post-installation question.
What you'll do Answer inbound phone, email and chat contacts promptly, warmly and professionally Use our job management and CRM systems to give customers clear, plain-language updates on their job Walk customers through simple troubleshooting - inverter lights, isolators, monitoring app logins Triage accurately, escalating technical faults to Technical Support and complaints to your Team Leader with a clean handover Build your product knowledge deliberately,



so more contacts get resolved on the first call What you'll bring Experience in a customer-facing service role - phone and/or email.
Industry matters far less than dedication to service excellence Warm, transparent, confident communication, written and verbal Composure when you don't yet have the answer, and the follow-through to close the loop Genuine curiosity and a willingness to learn Resilience - a difficult call doesn't change the energy you bring to the next one Desirable experience/skills: utilities, energy, telco, financial services or technical support background; experience with job management or ticketing software; any exposure to solar or home energy.
Why this role This is the entry point into our In Life team and a deliberate step on a supported pathway into Technical Support.
We hire for service capability and build the product knowledge with you.
Apply now, or reach out for a confidential conversation.

📌 Customer Support Specialist (Brisbane)
🏢 Gem Energy
📍 Brisbane