The RoleWe are looking for a proactive and customer-focused Customer Service Officer to join our Sales & Logistics team.
This is a great opportunity for someone with experience in customer service, order processing, despatch, transport administration or logistics coordination who is ready to build their career in a fast-paced working environment.You will be a key point of contact for customers and internal teams, managing orders and helping coordinate the timely delivery of bulk and packaged products.This is a full time permanent role, with some flexible Saturday work on rotation once fully trainedYour Responsibilities Will Include:Processing customer orders accurately and efficientlyResponding to customer enquiries and resolving delivery-related issuesCoordinating deliveries with transport carriers and operational teamsMaintaining accurate order, delivery and customer recordsBuilding positive working relationships with customers, carriers and internal stakeholdersSupporting protected supply-chain practices and compliance requirementsFollowing established procedures, standards and customer-service processesProviding flexibility to support operations across the Booragoon and Kwinana sitesAbout YouYou bring a positive, practical approach to customer service and can remain organised when priorities change.
You communicate clearly, take ownership of issues and enjoy working as part of a team.Ideally, you will have:Experience in customer service, administration, despatch,



transport or logistics coordinationStrong communication and relationship-building skillsGood attention to detail and confidence managing multiple tasksSound computer skills and the ability to learn new systems quicklyExperience in construction materials, industrial supply, transport, manufacturing or a similar environment - advantageous, but not essentialSAP experience - advantageous, but training can be providedA willingness to learn product, site and Chain of Responsibility requirementsWhat We OfferA permanent, full-time position based in Booragoon with on-site parkingWorking from home daysStructured onboarding and training in our products, systems and processesExposure to a broad range of customers and operational teamsCareer-development opportunities across Cockburn Cement and AdbriA supportive, safety-focused and inclusive workplaceDiscounts off a wide range of leading brandsCreating and Supporting a Diverse Workforce Cockburn Cement recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry.
We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.Our BusinessCockburn Cement is the leading Western Australian manufacturer of cement, lime and packaged cement and drymix products.
We supply the construction, mining and agricultural industries and with the emergence of major global resource industries, have become a major supplier of lime for alumina, gold and mineral sands processing industries.
Our major manufacturing operations are located at Munster, Kwinana, Dongara and Woodman Point with smaller plants and depots in regional locations.We welcome all applications, even if you believe you do not tick all the boxes!

📌 Customer Service Officer (Western Australia)
🏢 Adbri
📍 Western Australia