19 Sep
|
Jobtailor
|
Australia
19 Sep
Jobtailor
Australia
Job Description
Jobtailor seeks a senior leader to drive customer experience transformation across the Customer Contact Centre. You will identify pain points, lead end-to-end improvements, and build a pipeline focused on AI, automation, and self-service to boost service efficiency.
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You will partner with external providers, champion quality assurance, and act as Product Owner for the Continuous Improvement backlog, reporting to the Head of Customer Operations.
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📌 Customer Experience Transformation Lead Monash (Australia)
🏢 Jobtailor
📍 Australia