Job Description
Must Have Skills:
5+ years of experience inDNS operations/support, with at least2-3 years at L3 level
Robust hands on experience withBIND (open source DNS)
Deep understanding of:
DNS protocol internals
Authoritative vs Recursive DNS
TTL, caching behavior, and query resolution flow
StrongLinux/Unix system administrationexperience
Strong networking fundamentals:
TCP/IP, UDP
Latency and routing behavior
Nice to Have Skills:
Experience withAnycast DNS deployments
Exposure to other DNS software: Unbound, PowerDNS, Knot DNS
Automation and scripting (Shell, Python, Ansible)
Monitoring tools:
Prometheus, Grafana, Nagios, Zabbix
ITIL processes (Incident, Problem, Change Management experience)
Minimum Years of Experience: 5+
Certifications Needed:



No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Act asL3 escalation pointfor complex DNS incidents impacting production services
Diagnose and resolvecritical DNS outages, performance degradation, and security issues
Provide expert support forauthoritative and recursive DNS infrastructures
Work closely with L1/L2 teams, NOC, and Core Network teams to restore services quickly
Deep troubleshooting ofBIND
PerformDNS protocol level analysis
Leadroot cause analysis (RCA)for major incidents

📌 Support Engineer Dns (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales