Job Description
#### Full-Time Residential Care OfficerShailer Park, QLD ****Full Time#### JobdescriptionSkypointSupport Services Pty Ltd7/45 Commercial Drive, Shailer Park ****Full-Time Residential Care OfficerSALARY $82,000 plussuperannuationMultiplerolesavailableDUTIESDailyCare and Support
Assist residents with personal hygiene, including bathing, dressing, grooming, and toileting.
Prepare nutritious meals, assist with feeding, and manage dietary needs.
Help with household tasks like cleaning, laundry, shopping, and budgeting.
Support safe mobility, transfers, and physical therapy exercises.
Health and Wellbeing
Administer medication safely according to prescribed guidelines.
Monitor health conditions, respond to medical emergencies, and provide first aid.
Offer emotional support, active listening, and daily companionship.
Plan and organize social, recreational, and community activities to promote independence.
Planning and Administration
Assess individual client needs and help develop personal care plans.
Record daily progress notes, track behavior goals, and maintain compliance documents.
Communicate updates and coordinate care with family members, caseworkers, and health professionals.
REQUIRED SKILLS· Communication skills – communicating clearly and respectfully with residents, families, colleagues and external professionals.
· Interpersonal and relationship-building skills – developing appropriate, trusting and professional relationships with residents.
· Personal care skills – assisting residents with daily living activities such as hygiene, dressing, meals and routines where required.
· Behaviour support and de-escalation – responding calmly to challenging behaviour, conflict, distress or emotional situations.
· Empathy and patience – understanding individual needs while maintaining professional boundaries.




· Observation and assessment skills – recognising changes in behaviour, wellbeing, health or safety and reporting concerns appropriately.
· Medication and health support – assisting with medication and health-related routines where authorised and appropriately trained.
· Documentation and report writing – maintaining accurate case notes, incident reports, progress notes and other care records.
· Risk management and safeguarding – identifying risks, following child/vulnerable-person protection procedures and responding appropriately to incidents.
· Crisis-management skills – remaining calm and following procedures during emergencies or behavioural incidents.
· Teamwork – working effectively with other care staff, managers, social workers, health professionals and support services.
· Planning and organisational skills – managing routines, appointments, activities, transport and competing responsibilities.
· Cultural awareness and sensitivity – providing respectful support to people from diverse cultural and linguistic backgrounds.
· Confidentiality and professional boundaries – appropriately handling personal and sensitive information.
· Problem-solving and decision-making – responding appropriately to changing circumstances while following organisational policies and individual care plans.
· Resilience and emotional self-management – remaining professional when working in stressful or emotionally demanding situations.
The required qualification is Completion of Diploma in Community servicesExperience· equivalent to at least 12 months full-time work;· gained within the 5 years recently;· in the occupation or a related field at the same skill level; and· it can be full-time, part-time or casual, but part-time/casual work must add up to the equivalent of 12 months full time.
How to apply: Applications open on 15 September **** and close on 15 October ****.Please send your CV to .
Please include the job role title in your email.

📌 Full-Time Residential Care Officer (Queensland)
🏢 Rashi Joshi
📍 Queensland